# Privacy Policy
**Nakshatra by Preetha – Gold Plated Jewellery Store**
**Last Updated:** 25 October 2026
At **Nakshatra by Preetha**, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our store, place an order, contact us, or interact with our online platforms.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you shop with Nakshatra by Preetha, we may collect the following information:
Personal Information:
*Your name, phone number, email address, and billing or delivery address.
Order Information:
*Details of the jewellery you purchase, order history, and delivery preferences.
Payment Information:
*Payment status and transaction details required to process your order. We do not intentionally store complete card details when payments are handled by a third-party payment provider.
Communication Information:
*Messages, enquiries, feedback, and other information you share with us through WhatsApp, social media, email, or other communication channels.
Website Information:
*If you visit our website, certain technical information, such as your IP address, browser type, and website usage data, may be collected through cookies or similar technologies.
2. How We Use Your Information
We use your personal information to:
- Process and confirm your jewellery orders.
- Arrange delivery and provide order updates.
- Respond to your questions, requests, and customer service enquiries.
- Process payments, refunds, exchanges, or returns where applicable.
- Inform you about new collections, special offers, and promotions when permitted by law and your preferences.
- Improve our products, services, shopping experience, and customer support.
- Prevent fraudulent transactions and comply with applicable legal obligations.
3. Sharing of Information
We respect your privacy and do not sell your personal information to third parties.
We may share necessary information with trusted service providers, including:
- Delivery and courier companies to deliver your orders.
- Payment service providers to process transactions.
- Website hosting, e-commerce, and technical service providers that help us operate our business.
- Government authorities or other parties when required by applicable law.
These parties should receive only the information reasonably necessary to perform their services or meet legal requirements.
4. Payment Security
We take reasonable steps to help protect payment-related information. Online payments, where available, may be processed through third-party payment providers that maintain their own security and privacy practices.
Customers should avoid sharing passwords, one-time passwords (OTPs), or complete payment card details through social media, messaging applications, or unsecured communication channels.
5. Cookies and Website Technologies
If our website uses cookies or similar technologies, they may help us remember preferences, understand website traffic, improve functionality, and provide a better shopping experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to any applicable retention obligations.
7. Your Privacy Rights
Depending on the laws applicable to you, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent to marketing communications.
- Raise concerns about how your information is being used.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.
8. Marketing Communications
With your consent where required, Nakshatra by Preetha may send you updates about new jewellery designs, collections, offers, and promotions through email, SMS, WhatsApp, or social media.
You can opt out of promotional communications at any time by contacting us or using the unsubscribe option where available. You may still receive essential messages related to your orders and transactions.
9. Third-Party Links and Platforms
Our website or social media pages may contain links to third-party websites or services. These platforms operate under their own privacy policies, and we are not responsible for their privacy practices.
We encourage you to review their policies before providing personal information.
10. Children's Privacy
Our services are intended for general customers and are not directed specifically at children. We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.
11. Data Security
We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
Any revised policy will be published on our website or relevant online platform with an updated revision date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
**Business Name:** Nakshatra by Preetha
**Email:** nakshatrabypreetha@gmail.com
**Phone / WhatsApp:** +919544368645 / +919747176427
Thank you for trusting Nakshatra by Preetha for your jewellery shopping needs. We appreciate your trust and are committed to treating your personal information responsibly.
